Privacy Policy

1. Information Collected

Information is collected that you provide directly, including:

• Name and contact information (phone number, email address)
• Location information (city, state, zip code)
• Treatment preferences and needs
• Any other information you choose to provide during consultation

Information is automatically collected when you visit the website:

• IP address and browser information
• Pages visited and time spent on site
• Referring website information
• Device and operating system information

2. How Information Is Used

The information collected is used to:

• Match individuals with appropriate treatment facilities
• Contact callers regarding treatment options
• Respond to inquiries and requests
• Send information about treatment resources
• Improve matching services
• Comply with legal obligations

3. Information Sharing

Information may be shared with:

• Treatment facilities that match needs and preferences
• The network of treatment centers for matching purposes
• Service providers who assist in operations
• Legal authorities when required by law
• Emergency contacts if in crisis

Personal information is NOT sold to third parties for marketing purposes.

4. Third-Party Treatment Facilities

When connections are made with treatment facilities, those facilities have their own privacy policies. Reviewing their privacy practices before engaging with them is encouraged. This service is not responsible for the privacy practices of independent treatment centers.

5. Data Security

Reasonable security measures are implemented to protect personal information. However, no method of transmission over the internet is 100% secure. Absolute security of information cannot be guaranteed.

6. Your Choices

You may:

• Opt out of communications by contacting the service
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)

To exercise these rights, contact (283) 223-8182 or [email protected].

7. Cookies and Tracking

This website uses cookies to:

• Remember preferences
• Analyze website traffic
• Improve user experience

Cookies can be disabled through browser settings, but this may affect website functionality.

8. Children's Privacy

These services are not intended for individuals under 18 years of age. Personal information from children under 18 is not knowingly collected. If you are a parent or guardian and believe information about your child has been collected, please contact the service.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact (283) 223-8182.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The updated version will be indicated by an updated "Last Updated" date. Continued use of services after changes constitutes acceptance of the updated policy.

11. Medical Disclaimer

ProCare Helpline is a third-party matching service, not a medical provider. Any health information provided is used solely for matching purposes. For medical emergencies, call 911 immediately.

12. Contact Information

If you have questions about this Privacy Policy, please contact:

ProCare Helpline
Phone: (283) 223-8182
Email: [email protected]
Location: West Chester Township, OH

This service operates remotely with no physical office location.